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Auditing
Prime Time Contact Solutions offers a collection agency audit service for banks, credit unions and healthcare (revenue cycle) organizations.
With previous experience as an agency manager responsible for healthcare and consumer loan charge-offs and recoveries, Arthur has third party consummate knowledge relating
to agency processes and reporting.
In his position as a healthcare, banking and credit union client, Arthur managed agency placements including compliance, code of conduct and field audits with significant
insight to agency strategy and operations.
Services
- Verify compliance with your contract standards
- Confirm placement date with agency collection system
- Reconcile client inventory with agency inventory
- Measure gap between placement, first letter, first call and right party contact
- Review payment arrangement upgrade opportunities and broken promises
- Review processes for returned mail and bad phone numbers
- Review agency collection strategy including prime time calling and account segmentation
- Actively listen to live inbound and outbound calls
- Document Fair Debt Collection Practices (FDCPA) compliance
- Review Health Insurance Portability and Accountability Act (HIPPA) compliance
- Review of quality assurance or code of conduct policies
- Track customer payments to agency and remit gap to client
- Verify reported agency statistics and measurements for accuracy
What You Get
- Detailed audit report of recommendations and observations made during the audit
- Agency and client inventory reconciliation
- Quantitative batch track and true recovery analysis
- Accuracy verification of agency statistics
- Impartial performance review and assessment
- Non-confrontational and professional audit
- Auditor with 100 collection audits experience
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